The subscription plans offered are monthly with one month termination notice.
The monthly subscription becomes effective upon signature of the contract by the parties.
Before signing the contract, the Contracting authority is obliged to provide access to the specified office and the corresponding office equipment.
Before signing the contract, the Contracting authority is required to provide all the known information on the current configuration of the IT network and the adjoining equipment in the office to which the maintenance contract relates.
The Contractor is not responsible for any unlicensed or illegally installed software prior to signing the agreement between the parties.
The Contractor shall be obliged to notify the Contracting authority if any illegal or unlicensed software is detected upon the preliminary inspection of the office to which the maintenance contract relates.
The Contractor shall not be liable for any damage to the maintained by this contract office equipment due to improper use and storage of the same.
The Contractor shall not be liable for any mechanical damage to the maintained by this contract equipment resulting from any accident in the office.
The Contractor undertakes to perform monthly diagnostics of the assigned and maintained equipment.
The Contractor is obliged to notify in writing the Contracting authority should any need to purchase or replace parts or devices necessary for the proper functioning of the entrusted and maintained equipment arises.
The Contractor shall not be liable for damage or loss of data if the Contracting authority has refused to purchase the required software or hardware (after discussing with the Contracting authority).
The Contractor shall not be liable for damage or loss of data due to the actions of a third party technician, not authorized by the Contractor.
Upon termination of the contract between the parties, the Contracting authority is required to pay all due payments to the Contractor as described in the monthly maintenance plan.
Upon termination of the contract between the parties, the Contractor shall be obliged to provide within 3 business days the complete information about the respective contract object and the adjoining equipment to the Contracting authority.